Privacy Policy

Last updated: 26 May 2026

Whuploo (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, contact us, or place an order through www.whuploo.com.

We operate from New Zealand and aim to handle personal information in line with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR), and other applicable privacy requirements where they apply.

Who We Are

Whuploo is a New Zealand-based online gift store selling funny, expressive and original everyday gifts. Our current range includes mugs, T-shirts, hats and other gift items.

Whuploo products are made to order after an order is placed. We work with trusted production, fulfilment, payment, shipping, website, security, analytics and technical service providers to operate our online store, process orders, and support customers.

New Zealand and Australia are Whuploo’s core service markets. Selected international destinations may also be available through our website checkout where delivery options are shown.

We serve customers through our website: www.whuploo.com.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact details, such as name, email address, phone number, shipping address and billing address.

Account information, such as username, password and order history.

Order information, such as purchased products, selected colours, sizes, quantities, delivery details and order notes.

Payment information. Whuploo does not store full card details. Payments are processed securely by authorised payment providers.

Device and usage information, such as IP address, browser type, device type, pages visited, referral source and website activity collected through cookies, analytics tools and similar technologies.

2.1 Product Reviews

If you choose to leave a product review, we may collect the information you provide, including your name, email address, rating and review content.

Your review content and display name may appear publicly on the relevant product page. Your email address will not be publicly displayed.

3. How We Use Your Data

We use personal information for purposes including:

Processing and fulfilling orders.

Sending order confirmations, shipping updates and service messages.

Managing customer accounts.

Responding to enquiries, support requests and order issues.

Managing returns, refunds, replacements, delivery issues and customer claims.

Improving our website, products, services and customer experience.

Preventing fraud, misuse, security issues and unauthorised activity.

Meeting legal, tax, accounting, consumer protection and regulatory obligations.

Sending marketing emails only where you have given consent or where permitted by applicable law.

Where required, we rely on appropriate legal bases for processing personal information, such as performing a contract with you, complying with legal obligations, protecting our legitimate business interests, preventing fraud, improving our services, and using consent where required for marketing or certain optional cookies.

4. Who We Share Data With

We only share personal information where necessary to operate our business, fulfil orders, process payments, provide support, improve our website, protect our store, or meet legal obligations.

This may include sharing information with:

Production and fulfilment partners who manufacture, pack and prepare products for delivery.

Payment providers who securely process payments, including Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Afterpay where available at checkout.

Shipping carriers and delivery providers who transport orders to customers.

Analytics and advertising services, where active, to help us understand website performance and improve marketing.

Professional advisers, legal authorities, regulators or government agencies where required by law.

Website, hosting, security and technical service providers who help operate and protect our website.

Customer support, email and communication tools used to respond to enquiries and send service messages.

We only provide service providers with the information they need to perform their role. We take reasonable steps to work with providers that handle personal information securely and responsibly.

5. Payment Security

Payments are processed through authorised third-party payment providers. Whuploo does not store your full credit card or debit card details on our website.

Whuploo accepts secure online payments by Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Afterpay, where available at checkout.

Payment providers may collect and process payment information directly under their own privacy and security policies.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website work properly, improve the shopping experience, understand website traffic, and support basic store functions.

6.1 What Are Cookies?

Cookies are small data files stored on your device when you visit a website. They help our site remember certain information, such as cart contents, account login status, preferences, and how visitors interact with our store.

Cookies may be session-based, which expire when you close your browser, or persistent, which remain until they expire or are deleted.

6.2 Types of Cookies We Use

Essential Cookies: These are required for core website functions such as shopping cart, checkout, account login, security, and order processing.

Analytics Cookies: These help us understand how visitors use our website so we can improve pages, products, and the overall shopping experience.

Functional Cookies: These may remember preferences such as region, currency, or previous selections where available.

Marketing Cookies: These may be used to measure advertising performance or support relevant promotions, where these tools are active and permitted.

6.3 Managing Cookies

You can manage or block cookies through your browser settings. Some cookies are required for the website to function correctly, so disabling them may affect cart, checkout, account or payment features.

6.4 Third-Party Cookies

Some cookies may be placed by trusted third-party services that help us operate our store, process payments, understand website performance, protect the website, or manage advertising.

These may include services such as Google, payment providers, ecommerce tools, shipping tools, website hosting tools, security tools, and analytics services.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal obligations, accounting, fraud prevention and dispute resolution.

Where information is no longer needed, we will take reasonable steps to delete it, anonymise it, or securely restrict access to it.

8. International Data Transfers

Because Whuploo works with service providers and fulfilment partners that may operate in different countries, your personal information may be transferred, stored or processed outside New Zealand.

Where this happens, we take reasonable steps to ensure personal information is handled securely and protected in line with applicable privacy requirements. This may include working with service providers that are subject to privacy safeguards, contractual protections, or comparable privacy and security obligations.

9. Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

These steps may include SSL encryption, secure payment processing, account access controls, platform security tools and limited access to customer information.

No online system is completely risk-free, but we work to keep customer information protected and our website secure.

10. Your Privacy Rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Request deletion of your information where legally permitted.

Object to or restrict certain uses of your information.

Withdraw consent for marketing communications.

Ask questions or make a privacy complaint.

To make a privacy request, contact us at contact@whuploo.com.

We may need to verify your identity before responding to certain requests.

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites. Please review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy over time. Please check this page periodically to stay informed.

If we make significant changes, we may notify customers through our website or by email where appropriate.

13. Contact Us

For any questions, privacy requests, or privacy complaints about this Privacy Policy or how we handle personal information, contact:

Email: contact@whuploo.com

Website: https://whuploo.com

We usually reply within 1 to 2 business days.