Frequently
Asked Questions

Whuploo T-shirts use a side-seamed unisex fit. Check the Size Guide on the product page before ordering, where you’ll find garment length and half-chest measurements. Measurements are approximate and may vary slightly.

Yes, but not through an automated website option. If you have an image or design you’d like us to use, contact Whuploo and send it through. If the artwork needs preparation or adjustment to make it print-ready, there may be an additional design charge. We’ll let you know before anything goes ahead.

Yes. You can enter the recipient’s delivery address at checkout and have the order sent directly to them.

No. Receipts and invoices are not included inside the parcel. Your order confirmation and order details are sent by email instead.

We don’t currently offer automated gift wrapping or gift messages at checkout.

Please take a moment to check your order carefully before placing it. Once an order is submitted, it can move straight into preparation and production, so changes, cancellations or corrections may not be possible. If you notice a mistake, contact us as soon as possible and we’ll check whether anything can still be changed.

If the size you selected was supplied correctly, it cannot be exchanged simply because the wrong size was chosen. Please use the Size Guide before ordering. If Whuploo sends the wrong size or variant, contact us and we’ll sort it out.

Because Whuploo products are made after the order is placed, we do not offer change-of-mind returns or exchanges. Your rights under applicable consumer law are not affected.

Contact Whuploo within 30 days at contact@whuploo.com. Include your order number, a short description of the problem, and clear photos of the item. Packaging photos can also help where relevant. Once the issue is verified, we’ll arrange the appropriate replacement or refund.

Often, a physical return is not required for a verified faulty or incorrect item. If Whuploo asks you to return it, we’ll provide the return instructions and cover the return shipping for the verified issue.

Approved refunds are returned to the original payment method. They generally appear within 5–10 business days after approval, although the exact timing can depend on your bank or payment provider.

Whuploo accepts major card payments and Afterpay. Apple Pay or Google Pay may also appear when supported by your device, browser and location.

Whuploo currently trades in New Zealand dollars (NZD). If you’re paying from overseas, your bank or payment provider may convert the transaction and apply its own exchange rate or fees.

Yes. Payments are processed securely through authorised payment providers. Whuploo does not store your full card details on our website.

Check that your card details, billing information and available funds are correct, then try again. If the payment is still declined, contact your bank or payment provider before retrying repeatedly.

A failed or declined payment can sometimes leave a temporary pending authorisation on your account. These usually disappear automatically after your bank or payment provider releases them. If you’re unsure whether an order was created, contact Whuploo before placing another order.

Afterpay is available where supported for the customer, device and destination. If it is available for your checkout, it will appear as a payment option.

No. You can place an order as a guest. You can also create an account during checkout if you want one.

Check your spam or junk folder first and make sure you’re checking the email address used at checkout. If you still can’t find the confirmation, contact Whuploo with your name and order details and we’ll check the order status for you.