Frequently Asked Questions

Yes. New Zealand and Australia are Whuploo’s core service markets. Selected international destinations may also be available through our website checkout where delivery options are shown. Availability may depend on the product, delivery address, fulfilment availability, and shipping carrier options.

Most products have a handling time of 2 to 5 business days, Monday to Friday. Estimated total delivery time is usually 5 to 9 business days for New Zealand, 5 to 10 business days for Australia, and 7 to 15 business days for selected international destinations. Please see our Shipping Policy for full delivery details.

Express shipping is not currently available. Whuploo products are prepared after an order is placed and shipped using the available delivery options for your location and product.

Where tracking is available, tracking details may be provided by email after your order has been prepared and shipped. Tracking information may take time to update after the carrier receives the parcel.

Prices are displayed in the currency shown on the website and at checkout. If you are shopping from outside New Zealand, your bank or payment provider may convert the payment into your local currency and may apply conversion fees.

Yes. Payments are processed through authorised payment providers using secure checkout systems. Whuploo accepts Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Afterpay, where available at checkout. Whuploo does not store your full credit or debit card details on our website.

Whuploo accepts secure online payments by Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Afterpay, where available at checkout. Available payment options may depend on your location, device, browser, and payment provider.

Card payments may be declined by your bank, card provider, or payment processor. Please check your billing details, card information, and available funds, or try another payment method. If the issue continues, contact your payment provider.

In many cases, we may not need the item returned. If your order arrives damaged, defective, printed incorrectly, or is the wrong item due to a production or fulfilment error, contact us within 30 days of delivery with your order number, clear photos, and a short explanation. We will review the issue and confirm the next step.

Because Whuploo products are made to order after an order is placed, we do not accept returns or exchanges for change of mind. Damaged, defective, printed incorrectly, or wrong items due to a production or fulfilment error will be reviewed under our Returns and Refunds Policy. This does not affect any rights you may have under applicable consumer protection laws.

Please contact us within 30 days of delivery if your item arrives damaged, defective, printed incorrectly, or is the wrong item due to a production or fulfilment error. Include your order number, clear photos, and a short explanation so we can review the issue.

If your item arrives damaged, defective, printed incorrectly, or is the wrong item due to a production or fulfilment error, contact us within 30 days of delivery. Please include your order number, clear photos, and a short explanation. We will review the issue and may offer a replacement or refund where appropriate.

Please contact us as soon as possible if you need help after placing an order. Because Whuploo products are made to order after an order is placed, changes or cancellations may not be possible once production has started.

Personalised products are not currently available on Whuploo. Our current range includes ready-designed mugs, T-shirts, hats, and other gift items. If personalisation becomes available later, it will be clearly shown on the relevant product page.

You can contact us at contact@whuploo.com to request access, correction, or deletion of your personal information where legally permitted. We may need to verify your identity before completing certain privacy requests.

We collect the information needed to process orders, provide support, manage accounts, improve the website, and meet legal requirements. This may include your name, email, delivery address, order details, and basic website usage information.

For full details on what we collect and how we use it, see our Privacy Policy.

We only share personal information where needed to operate our store, fulfil orders, process payments, provide support, protect our website, or meet legal obligations. This may include production and fulfilment partners, payment providers, shipping carriers, website, hosting, security, customer support, email, communication, and analytics tools where active.

For full details, please see our Privacy Policy.

We take reasonable steps to protect customer information. Our website uses secure checkout, SSL encryption, trusted payment providers, and limited access to customer information. For more details, please read our Privacy Policy.

We aim to use readable colour combinations across the website so text is clear and easy to read. If you experience any issue with readability, please contact us and we will do our best to help.

Yes. Whuploo is designed to work on mobile, tablet, and desktop devices. You can browse products, add items to your cart, and complete checkout from supported devices.

We aim to make our website easier to use by using clear page structure, readable text, image alt text where appropriate, and standard website navigation. If you experience an issue, please contact us and we will do our best to help.

If you need extra accessibility support when using the website or placing an order, contact us at contact@whuploo.com and we will do our best to assist.