Frequently Asked Questions

Most products have a handling time of 2 to 5 business days, Monday to Friday. Estimated total delivery time is usually 5 to 9 business days for New Zealand, 5 to 10 business days for Australia, and 7 to 15 business days for selected international destinations. Please see our Shipping Policy for full delivery details.

Where tracking is available, tracking details may be provided by email after your order has been prepared and shipped. Tracking information may take time to update after the carrier receives the parcel.